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Careers - Mexico

SAP S/4HANA Project Manager

Job Description

Anywhere in Mexico. Open to Travel to the US

Full Time

Responsibility:

  • ● The role requires strong team leadership skills, advanced capabilities in AMS, exceptional written/verbal communication skills, advanced fluency in data-driven analysis to drive sound business decisions, and the ability to deliver quality service to our clients.
  • ● Strong experience working as a Service Delivery Manager for Global SAP Application Maintenance and Support & Project engagement in a mid-large sized organization.Should have experience handling stakeholders like business users, IT management, and Vendor partner.
  • ● Hands-on experience of Team handling for multiple modules
  • ● Knowledge of Ticketing mgmt. tools, SLA’s and Tracking MetricesPreferably knowledge of one of the SAP module as consultant
  • ● The role requires strong team leadership skills, advanced capabilities in AMS and SAP ITSM process management, exceptional written/verbal communication skills, advanced fluency in data-driven analysis to drive sound business decisions, and the ability to deliver quality service to our clients.

Experience:

  • ● Must have worked as an SAP Functional or Technical Consultant having hands-on experience in Maintenance and SupportWell-versed with the execution of Support operations like Incident Management, Change Management, Problem Management, Service Requests, SLA, Status reports, Dashboards, etc.
  • ● Experience in transition from project to SupportExperience defining developing and implementing ‘operational aspects of project and programs – governance, tracking, and reporting
  • ● Should have experience handling Major and Critical Incidents.
  • ● Excellent written and verbal communication and presentation skills to effectively communicate information to all levels within the organization
  • ● Analyze the operational environment to identify trends and patterns that require problem investigation by using incident data
  • ● Ability to work in a fast pace, complex environment and under tight deadlines
  • ● Ability to work effectively both independently and collaboratively as part of a team
  • ● Knowledge of ITIL, Agile, Scrum, Azure DevOps, ServiceNow, ChaRM, SOLMAN is an added advantage.
  • ● Proficient in Outlook, Excel, Word, PowerPoint, and SharePoint.
  • ● Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed.Ability and willingness to travel (up to 75% in the first three months).
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