IT Opportunities

During Times of Uncertainty

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Support and Maintenance

Business Continuity/Disaster recovery planning

Traditional IT disaster recovery plans are geared towards getting the IT platforms back up and running in case of a physical disaster or a critical impact to system hardware or software.  These plans often do not consider disruptions to the environment of the people running the business.  The current situation facing the business community has highlighted the need to have plans that can be enacted when the physical location of the employees is not viable for continued operation.  Business Continuity plans should go hand in hand with Disaster Recovery plans to provide a comprehensive response to any situation that could reasonably be encountered in modern business operations.

Issue reduction and root cause analysis

Whether the goal is to reduce current support costs to free up resources for other priorities or to tackle problems that new working methodologies and environments are causing, removing the root cause of issues rather than treating the symptoms will have a much larger long term return. IT support organizations can get caught up in reacting to issues and not take the time to trace and remove the underlying causes. A comprehensive and holistic look at issues and problems can reveal causes from bad processes, incorrect data and other factors that often get overlooked.

 

 

 

License analysis and rationalization

Many companies have license agreements for hardware and software that they have not revisited since the implementation of systems.  In many cases, there are opportunities to reduce or transfer licenses based on the changing needs of the business.  In some cases, the cost of maintenance and support is great enough that it could defray a significant portion of the price to upgrade to more modern software with more value-added functionality that supports current best practices.

 

 

Negotiate and manage service agreements

Many companies get complacent with maintenance and service agreements, particularly with original software providers.  An analysis of contracts and renegotiation of agreements considering changes in support needs or volume of issues can often produce significant cost savings. Having an outsider review items that you are too close can sometimes reveal many things that can be open for discussion.