• This Plumbing Valves and Fixtures Specialized company was founded in 1906 and is based in Franklin Park, Illinois.
• It manufactures restroom solutions.
• They wanted to leverage Hybris Commerce investment to implement a global B2B solution
• B2B commerce site for their customers
• Collaborative ordering for the Sales team
• 24×7 self service for B2B customers
• Echelon was responsible to implement Hybris B2B Commerce Cloud platform and integrate it with current enterprise applications as per the defined scope

B2B Hybris commerce implementation within 6 months

Integration

• SAP ERP– SAP Cloud for Sales (Contacts, Quotes, Service Tickets)
• Active directory for Sales reps
• Widen – for product images
• Google Analytics – standard
• Scope for Drupal integration is to provide a navigation link on their website to the B2B Hybris site.
• Configuration of search based on the B2B Accelerator.
• B2B commerce site for their customers
• Collaborative ordering for the Sales team
• 24×7 self service for B2B customers

Roles:

B2B Commerce Site for Customers – B2B Buyers, B2B Administrator, ASM – Assisted Service Mode for Customer Service Reps, Sales Rep Accelerator – for Sales Reps – Order on behalf, Account 360, Orderbook, Hybris Back Office for Administrators

Improved customer experience, Direct customer ordering platform instead of manual orders from Sales representatives. , smooth ordering processes for customers, Systematic quotations generation, Sales representative accelerator, ASM – Assisted Service Mode for Customer Service Reps, customer self services, product syndication model, product and PCM.