Overview

  • This Plumbing Valves and Fixtures Specialized company was founded in 1906 and is based in Franklin Park, Illinois.
  • It manufactures restroom solutions.
  • They wanted to leverage Hybris Commerce investment to implement a global B2B solution
  • B2B commerce site for their customers
  • Collaborative ordering for the Sales team
  • 24×7 self service for B2B customers
  • Echelon was responsible to implement Hybris B2B Commerce Cloud platform and integrate it with current enterprise applications as per the defined scope
Industry:
Manufacturers
Services:
B2B Hybris commerce implementation

Project & Timeline

B2B Hybris commerce implementation within 6 months

Scope

Integration

  • SAP ERP– SAP Cloud for Sales (Contacts, Quotes, Service Tickets)
  • Active directory for Sales reps
  • Widen – for product images
  • Google Analytics – standard
  • Scope for Drupal integration is to provide a navigation link on their website to the B2B Hybris site.
  • Configuration of search based on the B2B Accelerator.
  • B2B commerce site for their customers
  • Collaborative ordering for the Sales team
  • 24×7 self service for B2B customers

 

Roles:

B2B Commerce Site for Customers – B2B Buyers, B2B Administrator, ASM – Assisted Service Mode for Customer Service Reps, Sales Rep Accelerator – for Sales Reps – Order on behalf, Account 360, Orderbook, Hybris Back Office for Administrators

Results

Improved customer experience, Direct customer ordering platform instead of manual orders from Sales representatives. , smooth ordering processes for customers, Systematic quotations generation, Sales representative accelerator, ASM – Assisted Service Mode for Customer Service Reps, customer self services, product syndication model, product and PCM.