- This Plumbing Valves and Fixtures Specialized company was founded in 1906 and is based in Franklin Park, Illinois.
- It manufactures restroom solutions.
- They wanted to leverage Hybris Commerce investment to implement a global B2B solution
- B2B commerce site for their customers
- Collaborative ordering for the Sales team
- 24×7 self service for B2B customers
- Echelon was responsible to implement Hybris B2B Commerce Cloud platform and integrate it with current enterprise applications as per the defined scope
Overview
Industry:
ManufacturersServices:
B2B Hybris commerce implementationProject & Timeline
B2B Hybris commerce implementation within 6 months
Scope
Integration
- SAP ERP– SAP Cloud for Sales (Contacts, Quotes, Service Tickets)
- Active directory for Sales reps
- Widen – for product images
- Google Analytics – standard
- Scope for Drupal integration is to provide a navigation link on their website to the B2B Hybris site.
- Configuration of search based on the B2B Accelerator.
- B2B commerce site for their customers
- Collaborative ordering for the Sales team
- 24×7 self service for B2B customers
Roles:
B2B Commerce Site for Customers – B2B Buyers, B2B Administrator, ASM – Assisted Service Mode for Customer Service Reps, Sales Rep Accelerator – for Sales Reps – Order on behalf, Account 360, Orderbook, Hybris Back Office for Administrators
Results
Improved customer experience, Direct customer ordering platform instead of manual orders from Sales representatives. , smooth ordering processes for customers, Systematic quotations generation, Sales representative accelerator, ASM – Assisted Service Mode for Customer Service Reps, customer self services, product syndication model, product and PCM.