• Scope of Support:  All SAP Applications & their versions on the cloud or on-prem – ECC, S/4, C4, Ariba, etc
  • Models of Applications Deployments: On-prem, Cloud(hosted on HEC or by Hyperscalers), Shared cloud(MTE)
  • Flexible Support models: Shared, Dedicated, Block hour and Shared – SLAs based support models and Ticket Based Support
  • Support Methodologies & Tools: We follow the time tested model of Transition-Shadow-Stabilization-Continuous Improvement. We have developed/used various tools(for support and ticketing) & templates to help us through this process. Our evolved CI framework helps us in fixing issues pro-actively
  • Engagement Models: Onsite, offshore, mixed support models
  • SLAs based Support: Our application support model is based on committed support SLAs, that help our customers monitor efficiencies in the process
  • Extensions: Our AMS model extends into delivering Enhancements, implementing New Modules/Functionalities, Test Automation, Staff augmentation (specialized staff for specific problems)

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